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Malewa Southern Africa Privacy Policy

Welcome to Malewa! This Privacy Policy ("Policy") explains how Malewa ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. By accessing or using Malewa, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

1. Information We Collect

1.1 Account Information: When you create an account with Malewa, we collect personal information such as your name, email address, phone number, and location. This information is necessary for account setup and to facilitate the services we provide.

1.2 Order Information: When you place an order through Malewa, we collect details about the order, including food items, delivery address, and payment information. This information is necessary to process and fulfill your order.

1.3 Usage Information: We collect information about how you interact with Malewa, such as your device information, IP address, browser type, and usage patterns. This information helps us improve our services, personalize your experience, and ensure the security of our platform.

1.4 Communication: We may collect information from your communications with us, including customer support inquiries, feedback, and any interactions through our messaging or chat features.

2. How We Use Your Information

2.1 Provide and Improve Services: We use the information we collect to provide and improve our services, including order processing, delivery coordination, customer support, and personalizing your experience on Malewa.

2.2 Communications: We may use your information to communicate with you regarding your orders, account updates, promotional offers, and important service-related notifications. You can manage your communication preferences through your account settings.

2.3 Security and Fraud Prevention: We utilize your information to enhance the security of our platform, detect and prevent fraud, and ensure compliance with our legal obligations.

2.4 Analytics and Insights: We may aggregate and analyze user data to generate insights, improve our services, and make informed business decisions. These insights are used in an anonymized and aggregated form.

3. Information Sharing

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and customer support providers. These service providers are contractually bound to protect your information and can only use it for the specified purposes.

3.2 Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request. We may also disclose information to protect the rights, property, or safety of Malewa, our users, or others.

4. Your Choices and Rights

4.1 Account Settings: You can access and update your account information through the Malewa platform. You may also delete your account, subject to any legal and contractual obligations.

4.2 Communication Preferences: You can manage your communication preferences by adjusting the settings in your account or by following the unsubscribe instructions in our communications.

4.3 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5. Data Security

5.1 Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5.2 User Responsibilities: You are responsible for maintaining the security of your Malewa account credentials and should take appropriate measures to protect your personal information.

6. Children's Privacy

Malewa's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

7. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Policy periodically. Your continued use of Malewa after any updates indicates your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@malewa.app.

Last Updated: [3rd June 2023]